Frequently asked questions

According to Article 1 of our Rental Terms, you need to prepare: A valid driver's license (class A1 or A2 for standard motorbikes), and an original Citizen ID Card or Passport for verification. For foreign tourists, an original valid Passport and a valid International Driving Permit (IDP) are strictly required.

Our shop applies a flexible deposit policy under Article 1 of our Rental Terms: NO cash deposit is required if you choose to leave your original Passport or Citizen ID. If you prefer to keep all your personal documents with you, you can leave a refundable cash deposit ranging from 1,000,000 VND to 3,000,000 VND depending on the value of the rented motorbike.

Yes, we provide FREE motorcycle delivery and pickup services within a 2km radius of our shop. For locations beyond 2km, an additional delivery fee (calculated based on actual travel distance) will apply, or you can contact us in advance to negotiate and get the clearest detailed information.

According to Article 2 of our Rental Terms, rental pricing is calculated based on a shift system synchronized with our online booking system. Each day consists of a morning shift (06:00 - 12:00) and an afternoon shift (12:00 - 22:00), with each shift equivalent to 0.5 of a rental day (2 shifts = 1 day). A shift is charged if the actual rental duration overlaps it by at least 3 hours. Picking up the bike after 22:00 adds 0.5 shift (overnight/night shift). The minimum rental period is 0.5 day, and the pickup and dropoff times must be at least 3 hours apart.

According to Article 4 of our Rental Terms, you can travel with absolute peace of mind as we provide 24/7 emergency roadside assistance along all tourist routes in Lao Cai and Sa Pa. If you encounter any technical issues, park safely and immediately call the rescue Hotline printed on your bike's keychain. Our technical team will guide you, send local mechanics, or immediately exchange the bike for a replacement if the breakdown is due to natural wear and tear.

According to Article 4 of our Rental Terms, in case of a collision, accident, or body damage during the rental period, you must park safely and immediately contact our Hotline. Both parties will coordinate and agree on a suitable repair, recovery (using genuine parts), and compensation plan based on the actual damage and circumstances.

Yes. Under Article 5 of our Rental Terms, you are solely and fully responsible for any traffic violations committed during the lease period. If our shop receives an official traffic ticket corresponding to your lease timeline, you agree to reimburse the full fine amount plus a 500,000 VND administrative handling fee to our shop within 3 days of receiving our notice and proof.

According to Article 6 of our Rental Terms, specific compensation fees are clearly regulated as follows to ensure transparency: Loss of the vehicle key will result in a 200,000 VND lock replacement fee; loss of the provided premium disc lock will result in a 300,000 VND fee; loss or severe damage to a provided helmet will result in a 150,000 VND fee per helmet.

According to Section 3 of our Privacy Policy, all your personal data registered for rentals is encrypted in transit using SSL/TLS and stored in strictly protected databases. We promise to NEVER sell, lease, or distribute your private information to third parties for advertising. Your information is only accessed for contract verification or shared with authorized police departments upon formal written request to assist in traffic accident investigations.

Yes. Under Section 4 of our Privacy Policy, you hold the right to request the complete deletion of your customer account and personal history from our system. The deletion will be executed immediately, provided that you have returned the motorcycle, settled all outstanding payments, and there are no active legal disputes or pending traffic violation reports associated with your rental period.

To book a bike online quickly, please follow these steps: 1. On the home page or "Our Fleet" page, select your preferred motorcycle. 2. Enter your desired pickup and return times. The system will automatically calculate the total cost and apply any active discount coupons. 3. Enter your contact details (name, phone number, ID). 4. Confirm the booking and make a secure deposit payment via bank transfer (our system supports instant QR code verification via Sepay). Upon successful booking, a unique code TX-xxxxxx and a confirmation email will be sent to you immediately.

We highly appreciate all your feedback! Once your rental contract is completed and the bike is returned, please log into your customer account, navigate to "My Bookings", select the completed booking, and click "Write a Review" (Testimonial). You can rate the service from 1 to 5 stars, write your feedback, and upload photos/videos of your trip. Your reviews help us continuously improve our service.

To share your journeys and travel tips with others: 1. Log in to your personal account. 2. Navigate to "My Posts" in your account dashboard and click "Create New Post". 3. Write a catchy title, share your travel stories (dining spots, road conditions, cloud-hunting guides). 4. Upload your spectacular travel photos or videos. 5. Click "Publish". The ThueXe368 community is a wonderful space to connect with other travel enthusiasts.

Two-Factor Authentication (2FA) provides ultimate security for your account. Please follow these steps to enable it: 1. Log in to your customer account and navigate to "Account Security" or "Settings". 2. Locate the "Two-Factor Authentication (2FA)" section and click "Enable". 3. The system will display a secure QR code along with a backup code. 4. Use Google Authenticator or Microsoft Authenticator app on your smartphone to scan the QR code. 5. Enter the 6-digit verification OTP code from the app into the confirmation box to complete. For future logins, this OTP will be required to keep your account safe.

Yes. During the online booking process (or at handover), you can opt for additional accessories and services such as: phone holders (charged per rental day), disposable raincoats (charged per piece), prepaid fuel fill-up services before handover (charged per booking), etc. Details regarding the price, billing unit, and quantities of these services are displayed clearly on the booking form and will be detailed in your contract and booking confirmation.